Returns & Exchanges

At Hello Nancy Official, we want you to love every piece you wear, but if a fit isn't quite right, we offer easy returns within 30 days of delivery. All items must be in their original condition with tags attached to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging and include the packing slip to ensure our warehouse team can identify your return.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once your return is received and inspected, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.