Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles and fabrics.
What payment methods do you accept?
Hello Nancy Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and installment payments through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality craftsmanship and are increasingly incorporating organic and recycled fabrics into our collections.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.